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Terms and conditions

Terms and conditions
General for Sale – Truff & Moi Online Store

1.General Information

NORDIC RESTAURANTS SRL, with its registered office in Bucharest, 4D Gara Herastrau street, building C, Green Court complex Bucharest, floor 7, registered at Reg. Com under no. J40 / 17581/2018, fiscal code RO 40276898, owns and manages the site https://truff.moi/,

Contact address: Calea Vitan no. 240 A, sector 3 Bucharest

Telephone: +40 720 012 120

Email: [email protected]

Acceptance of the terms and conditions is made, at the time of creating the Client Account, once the “I have read and agree to the Terms and Conditions” option is selected. Selecting it and clicking the “Send order” button indicates that you agree to abide by the terms and conditions that you have read, understood, and accepted in full.

This site was created in order to provide, free of charge, to all those interested in the Nordic brand and products, information about them as well as to offer the possibility to place orders online.

For certain campaigns promoted by Nordic, discount coupons may be offered, for limited periods and / or with reference to certain products. Access to this online store and its use are allowed only in accordance with the terms and conditions below, as well as with the legal provisions in the field.

If you do not agree with the terms of use that also involve the processing of personal data by NORDIC RESTAURANTS S.R.L., please do not use this site.

The moment of concluding the distance contract is the moment of receiving the confirmation message by the consumer, regarding his order, on which occasion an unique order number is allocated, informing the client in this respect. The billing address may differ from the delivery address according to the instructions received.

We will ask for your consent to the use of the telephone number or e-mail address required for communications.

Accessing and using the site represents the acceptance of all terms, conditions, policies and agreements, thus achieving a distance contract, the consumer can terminate this agreement, exclusively based on GO no. 130/2000 on consumer protection when concluding and executing distance contracts. For certain products, the denunciation cannot be made, for example, in the case of the supply of products made to the consumer’s specifications or of distinctly customized products, as well as those which, by their nature, can not be returned or which can be degraded or deteriorates rapidly.

  1. Intellectual and Industrial Property Rights

The Visitor / Buyer understands the intellectual property right and will not download / use the content of Truff&Moi online store, in whole or in part or images, descriptions, graphic elements, contained without the written consent of the administrator as it represents the administrator’s property, or his right to use, being protected by copyright law and intellectual and industrial property laws.

All copyrights and other intellectual property rights in all text, images, sound, software and other materials on this website are owned or managed by Nordic Restaurants or are included with the permission of that owner.

No reproduction or part of the website may be sold or distributed for commercial gain, nor may it be modified or incorporated in any other work or publication, whether on paper or in electronic format, nor may it be transmitted to any another website. No other license or right is granted.
If you believe that certain content on the website https://truff.moi/ infringes your intellectual property rights, right to privacy, advertising or other personal rights, please send an email to the [email protected] with the rights violated, to allow administrators to act accordingly to remove these issues.

The implementation of hyperlinks to any page of this website requires the written, prior and express consent of the Seller. The use of any information on this website for purposes other than advisory, especially for public, commercial or humorous purposes, may be subject to criminal prosecutions both in Romania and abroad.

3.Applicability and legal provisions

Before using or obtaining any materials, information, services through this online store, please read the Terms and Conditions carefully. These provisions are completed with GO no. 130/2000 on consumer protection when concluding and executing distance contracts, Law 365/2002 on electronic commerce republished and amended and with GEO 34/2014 on consumer rights in contracts concluded with professionals.

  1. Rights and obligations of the contracting parties

These General Conditions of Sale establish the contractual conditions applicable to all Products purchased through the platform https://truff.moi/

Anyone over the age of 18 who wishes to order from the Web Store, with its subdomains, must go through the Registration Procedure to create a Customer Account, indicating his e-mail address, name, surname, postal address, telephone number. The Client Account password is strictly personal, and the Seller recommends the Client not to disclose it to anyone, thus ensuring the preservation of the integrity of his Account.

By accepting these provisions of the Terms and Conditions, the Customer agrees that:

– if the Client is a person, he acts in his own name and does not represent any other person, and if he is the representative of a legal person, he acts within the limits of the power of attorney granted to him;

– The Clients will provide correct and complete information in order to use the Website;

– Customers will not use the website to reproduce, duplicate, copy, sell, resell, distribute, publish or exploit, for any commercial purpose, the software, content, offers, products or services provided by Nordic Restaurants or Partners or obtained through the Website without obtaining the express, prior written consent of NORDIC RESTAURANTS. This restriction includes any attempt to incorporate any information on the Website into any other catalog, product or service;

– Customers will not use the Website in any way that could adversely affect the availability of its resources or its use by other Customers or in any way that could damage, disable, overload or damage the servers or networks of Nordic or third parties;

– Customers will not use the Website for any purpose that is illegal or prohibited by these Terms and Conditions or other relevant policies.

5.Acceptance of the Terms and Conditions

By accessing and using the Website, the Customer acknowledges and accepts these provisions of the Terms and Conditions, as well as other information and policies relevant to the website.

This also imply the acceptance of the payment method by credit / debit card through NETOPIA mobilPay, a service that if you don’t know yet, we recommend you to check it. This is a secure and guaranteed transfer service of NETOPIA Payments SRL You can find all the information you need at suport.mobilpay.ro Commercial department: 021-527.77.25 (M -F 9-18) Commercial department: [email protected] Department financial: 021-527.77.20 (M – F 9-18) Financial department: f[email protected] Technical department: [email protected]

NETOPIA Payments S.R.L. is registered in Bucharest with RO15565496, J40 / 9170/2003 bank account RO92UGBI0000102009055RON Garanti Bank – Bucharest, headquartered in Bd. Dimitrie Pompeiu 9 – 9A, building 24, floor 4, Sector 2, 020335

  1. Modification of the Terms and Conditions

NORDIC RESTAURANTS S.R.L. reserves the right to unilaterally modify at any time and without prior notice, this form of Terms and Conditions, as well as any other relevant information and policies. That is why we recommend you to consult this section in advance every time you want to initiate an online Order, being applicable those in force on the date of placing the Order.

7 Product distribution through the website

7.1.Through the website https://truff.moi you can buy food, alcoholic and non-alcoholic drinks. NORDIC RESTAURANTS sells Products through the website.

The products and services promoted and offered for sale on the website will be referred to during these Terms and Conditions, “Products”

7.2.The products offered for sale are accompanied by a description, allowing the Customer to become acquainted with the essential information regarding the characteristics of the Products before completing an order.

The images used for the description of the Products on the website do not represent a contractual obligation on the part of NORDIC RESTAURANTS, these being used exclusively for presentation.

The information about the Product displayed on the website is for informational purposes only and is not intended to replace the advice of specialists in various fields.

7.3 Product availability and offer validity

The Product offers and the prices displayed on the website are valid as long as they are visible on the Website and within the available stock.

  1. The valid products and offers will be signaled on the website by the presence of the “Add to cart” button, next to them. The simple fact of adding Products to the cart does not represent the automatic validation of the order, there being the possibility that between the moment of adding the Product in the cart, and the moment of the order validation by the Customer,
  2. The product(s) become unavailable, NORDIC RESTAURANTS not being responsible for it.
  3. If, after adding a Product to the cart, it becomes unavailable, the Customer will be duly informed.
  4. NORDIC RESTAURANTS may offer the Customer options of Products similar to the Product that has become unavailable. The Customer may choose to add to the shopping cart one of the Similar Products presented by the Seller or may refuse the Products presented by NORDIC RESTAURANTS.
  5. Product Prices
  6. The prices of the Products presented on the website are expressed in RON and have all taxes included, except for transport costs. The transport costs will be brought to the Client’s knowledge before the moment of completing the order.
  7. The applicable prices are those displayed on the website when the order is validated by the Customer. The prices include VAT, and all legal changes occurred regarding the amount of this tax will be reflected in the price of the Products present on the website at the moment of entry into force of the respective normative act. Any other additional taxes regarding certain categories of Products sold on the website at a given time will be included in their price.
  8. Payment methods are available on the Order page.
    Based on the information held by NORDIC RESTAURANTS and those provided by the buyer, an invoice will be issued for the delivered goods.
  9. Warranties and return policy

For product returns, please refer to the dedicated product return section, which differs depending on the quality of the food or non-food products.

Each Product (food or non-food) sold by the Seller benefits from the Warranty or Validity Term, mentioned in the Product Warranty Certificate, on its label or packaging, as appropriate, according to the information of the manufacturers.

Clear details about the characteristic features of each Product are presented in the dedicated Product Sheet, usually located next to the products, by accessing the “Read more” command.

No Customer may request an extended warranty, in other terms and conditions, and / or a warranty valid for a longer period than that provided in the documents mentioned above.

Each Product sold by the Seller benefits from a guarantee of conformity based on the provisions of Law 449/2003.

In accordance with art. 11 of Law 449/2003, each Customer may request, in case of lack of conformity, first of all the repair of the Product or has the right to request the replacement of the Product, in each case without payment, except in the situation where the measure is impossible or disproportionate. Product replacement is possible within the available stock.

If the Seller cannot deliver a Product because the Product is not available, he will inform the Customer about this unavailability, on the date on which the Seller becomes aware of this case. In the event that the Product has already been paid, the amounts paid as payment will be refunded to the Customer by the Seller.

In the event of exceeding the Time Interval provided for Lifting / Delivery, the Seller or the representative of the courier company will inform the Customer by SMS or telephone and will agree with him the extension of the Delivery Term with a new period not exceeding 24 hours from the Interval initially established in Command. Upon expiration of an Extension Period, not completed by Picking Up / Receiving the Products, the Order will be automatically canceled. In all the cases mentioned above, the amounts paid online with a Bank Card will be reimbursed to the Client on the same day in his account, withholding the value of the Processing Fee.

All durable products sold on https://truff.moi have a warranty certificate issued by the manufacturer / distributor in printed format. You can find it in the product box or you will receive it together with the order form. Keep this certificate to benefit from the warranty, if needed. In addition to the warranty certificate, as the case may be, in the product packaging you can find the following: the declaration of conformity, the technical book or the instructions for use, installation, operation, maintenance, issued by the manufacturer.

If the product (except for food) fails during the warranty period, after the 14 calendar days, the repair will be provided by the authorized service of the manufacturer / distributor, in the centers mentioned in the certificate. All you have to do is take the defective product to one of the centers mentioned in the certificate, which will take full responsibility for resolving the warranty. The conditions for granting guarantees may vary depending on the manufacturer or distributor and are set out in the commercial policies of each of them.

  1. The delivery is made only in Romania, according to the accepted order, based on an additional price, the amount that the Customer owes to the Seller as a result of the delivery to the indicated address. This amount can be found separately in the order details.
  2. Advertising and communications

NORDIC RESTAURANTS S.R.L., through the site, communicates with consumers, including through newsletters, which can be generated including through contractual partners. Accepting the use of the site also implies this. From time to time, dialog boxes may appear with the consumer, Client of the site. The waiver of these, by the Client, does not imply the waiver of Terms and Conditions. We can by email and / or sms or by phone, to communicate in order to create the account, in order to create, transmit, modify, distribute, confirm orders, payments or recipes, unsubscribe, accept cookies, policies, etc.

  1. Limitation of liability

The terms and conditions refer to Customers, individual consumers. For commercial clients, legal entities, authorized natural persons or family enterprises, provisions regarding professionals apply. NORDIC RESTAURANTS S.R.L. is not liable for damages of any kind that the buyer or any third party may suffer as a result of the fulfillment of any of its obligations under the Order and for damages resulting from the use of the Products. By creating and using the Account, Buyers assume responsibility for maintaining the confidentiality of Account data (user, password, serial, card number as appropriate) and for managing access to the Account and, to the extent permitted by applicable law is responsible for the activity carried out through the Account. or. The creation or placement of orders by Buyers represents the unequivocal acceptance of the Terms and Conditions of the Site, from the date of their realization

  1. Dispute resolution

The general terms and conditions of sale are subject to Romanian legislation. In case of dispute, if the amicable settlement does not take effect after the registration of the complaint at our headquarters, the competent court will be appealed.

NORDIC RESTAURANTS is not responsible for damages caused through no fault of its own, for the malfunction of the online store or for those resulting from the impossibility of accessing the pages of the virtual store (eg defects in the internet network). Force majeure exonerates the party invoking it from liability.

The applicable law is Romanian law. Disputes can be settled amicably, through mediation or recourse to the competent courts.

Also since 2016, the SAL (alternative, online dispute resolution platform) has been operating,

Details can be found at:

https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/online-dispute-resolution/index_ro.htm

The consumer has the right to inform ANPC about any dissatisfaction with the products or services https://anpc.ro/galerie/file/diversefg/ProceduraSAL2.pdf, including according to the contact details on our website.